The terms “We” / “Us” / “Our”/ “the Company” refer to SEWA Saamarth Private Limited and the terms “You” /”Your” / “Yourself” refer to the Users of our website www.sewasaamarth.com (“Website”). 

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and SEWA Saamarth Private Limited, a company having its registered office at A/207, Tulip Corpos Opp. V.S.Hospital, Madalpura Village, Ahmedabad, Gujarat – 380001. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by accessing the website) and will govern the relationship between you and the Company for your use of the website. 

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this Privacy Policy, please do not use this website. You hereby provide your unconditional consent or agreement to Company as provided under section 43a and section 72a of Information Technology Act, 2000.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

We, at SEWA Saamarth, value your concerns about your personal information and the way it is used and shared. Protecting your privacy is very important to us and we are committed to protecting and securing the confidentiality and security of your personal data that you provide to us while using our website www.sewasaamarth.com (“Website”), or when you otherwise contact us. If for some reason the following privacy policy does not answer your questions, please contact us at info@sewasaamarth.com. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy describes how SEWA Saamarth manages personal information and respects your privacy. 

We do everything we can to protect your rights of privacy on systems and the Site controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. 

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website and contact us at info@sewasaamarth.com to raise any issue. 

You will be asked to consent to the terms of this Privacy Policy when making a purchase of any product or using our services via our Website, where required under applicable law.

POLICY CHANGES AND UPDATES: 

We reserve the right to update this Privacy Policy as necessary to reflect any changes we make and to satisfy legal requirements. Please check our Website periodically for changes to this Privacy Policy. You hereby acknowledge and agree that your continued use of the Website and product and service offerings constitutes your agreement to this Privacy Policy and any updates hereto.

COLLECTION OF PERSONAL INFORMATION:

As a visitor to the Website, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use our Website and order products as a SEWA Saamarth customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.

KINDS OF INFORMATION COLLECTED BY US:

We categorise the information we collect about you (collectively referred to as “Personal Information”) as follows:

Information Provided to Us:

We collect information that you provide to us while visiting the Website (including sensitive Personal Information, wherever applicable), which includes:

1. your name, email address, billing address, shipping address, postal code;
2. your credit / debit card, mobile payment and other payment details;
3. your opt-in option to receive our emails, shop online, request a catalogue, participate in a contest, promotion or survey or join our social networking sites;
4. your reviews, feedback and opinions about our products and services; and
5. any other Personal Information you choose to provide to us.

Information We Receive from Others: 

We may also obtain Personal Information from our third-party service providers, which includes:

1. updated delivery and address information from our carriers or other third parties;
2. account information, purchase or redemption information, and page-view information from some merchants;
3. search results and links, including paid listings;
4. select partners that make our service available on their device or with which we offer co-branded services or engage in joint marketing activities.

Information We Collect Automatically When You Use our Site: 

When you visit our Site, we automatically collect some Personal Information about you, which includes:

1. information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information;
2. Information from cookies, 
3. information about how you use our website (e.g. which pages you have viewed),
4. the time when you view them and what you clicked on
5. the geographical location from which you accessed our website (based on your IP address)
6. details of your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

 

“COOKIES”: 

Like any other Website, we use “cookies”. These cookies are used to store information including user preferences, pages on the website that the user accessed or visited and to track user trends, so as to enhance your interactive experience and generally improve our services to you. You can set your browser to notify you when you are sent a “cookie”, giving you the chance to decide whether or not to accept it. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. 

HOW YOUR PERSONAL INFORMATION IS USED BY US:

We collect your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

SEWA Saamarth may use this Information to:

1. Process your financial transactions; Service your order.
2. Respond to customer service requests, questions and concerns.
3. Administer your account.
4. Send you requested product or service information.
5. Communicate with you, keep you informed and update you with the special offers and services of and selected third parties.
6. To maintain and improve customer relationship;
7. Administer promotions and notify you of important events.
8. to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us.
9. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service and prevent fraud.
10. Meet our research and product/service development needs and to improve our Website, services and offers.
11. Customise your experience, including targeting our services and offers for you.

In certain situations, SEWA Saamarth may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on SEWA Saamarth), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

HOW DO YOU UPDATE YOUR ACCOUNT INFORMATION?:

It is quick and easy to update your account information. Simply log in at My Account and proceed to ‘Account Information’. Please note that we do not store your credit/debit card information in your personal profile.

INFORMATION SHARING WITH SERVICE PROVIDERS:

SEWA Saamarth uses one or more outside payment processing companies to bill you for our Products and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for SEWA Saamarth. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

DATA RETENTION:

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@sewasaamarth.com. We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

UNSUBSCRIBE/ OPT OUT:

You may opt out of receiving SEWA Saamarth’s email updates, newsletters and/ or partner emails by clicking on the “My Profile” link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. SEWA Saamarth will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you take on our website. Generally, you may not opt-out of these communications, which are not promotional in nature.

PROTECTION OF YOUR PERSONAL INFORMATION:

The Personal Information that you provide in connection with the use of the website is protected in several ways. It resides on secure servers that only selected Company personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to SEWA Saamarth. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and absolute. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email on info@sewasaamarth.com. We will get back to you within a reasonable time.